Love my cup! It’s picture perfect! ❤️
I found it easy to create this mug. The options of hairstyles, clothes, horse color, etc. were good! It came pretty quickly, too. I will be thinking of ordering more for my horse friends!
Got it for my daughter and she loves it! Came out exactly as described.
I received mine in just 7 days! It’s beautiful! I’m very happy with the purchase!
The mugs are absolutely adorable. The customer service and processing time (from order to receiving the product) was slow as molasses! I understand the slow turn around time on the product given Covid, but getting a response from customer service was extremely slow - both by using email and leaving a message. Using the website to order was also quite difficult. If you ordered more than one mug (which I did) when you went to review your order and check for accuracy, it would only show one mug regardless of which item you clicked on. An error was made on my first order. I asked to see my original order form, but was given the order that was sent to the designers, so I had no way to prove it was an error on my part or theirs. So - I essentially paid double for the mug in order to get the correct one. The items are all adorable, but given the problems with reviewing your order on the website and slow customer service, I will never order from here again.
Fun mugs for friends or yourself
Love my mug, it is unique.
I really love my mug, wish the mugs were bigger to hold more coffee.
The website was difficult. Once you ordered a custom item it was very difficult to see what you actually ordered and most of the time the model sample was shown. This became especially frustrating/problematic when trying to check for errors before finalizing the order. This issue made ordering much longer than it should have been. Also- because of the above website difficulty, I believe there was an error in the custom design on my item. I could not prove this since they only provided a copy of the design instructions and not the actual order form I completed. So , I ended up paying twice as much for a mug because I could not prove it was their error instead of mine. Warning: if you order from them, make a screen shot of your order form and custom designing instructions. Customer service left a lot to be desired. It took unnecessarily long for them to respond to email and blew off phone messages (there is not a live person that picks up, you need to leave a message and my calls were never returned). When customer service did respond (much later) I was given an incomplete response. If the items were not so cute, I would have never reordered from this company. Best can be summed us as Slow as Molasses.
I’m still waiting to hear from your printing department about the mistake made on one of the mugs I ordered !!!
In this day and age with the #Pandemic... I wouldn’t expect anything to come quickly however, when it did arrive it was the best! A fellow business owner and friend had lost her horse after she had had her since she was 14 years old. This was the perfect gift to soothe the soul. Thank you.